Prices

All offered items are well discounted, generally below the manufacturers' list prices. All shop-prices are indicated without registration and are discounted as much as possible in a completely transparent manner. Customer-specific discounts, volume discounts, etc. are not possible. There are no surcharges for small quantities.

We specialize in the fast delivery of immediately available or short-term procurement of automation components and spare parts for a global customer base.

We sell original items from Siemens, Yaskawa Vipa, Helmholz, Schneider Electric, Festo, Beckhoff, Sick, IFM, Wago, Allen Bradley and other manufacturers.

Items are sourced directly from manufacturers, wholesalers, project surpluses, stock clearances. Current components available from manufacturers such as Yaskawa Vipa, Helmholz, Phoenix Contact, ABB, and Moxa may be reordered from the manufacturer. In addition, we can procure items from a broad network of partners at short notice.

Our offer is directed exclusively to commercial customers. All prices stated in this store are net fixed prices. All our deliveries are subject to the conditions stipulated in our general terms and conditions of sale, delivery and payment (GTC) which can be downloaded under Terms & Conditions.

Note: Any documents such as datasheets, certificates of origin, supplier certificates (e.g. MTC/COC) or any other declaration cannot be provided. Technical information or datasheets can usually be downloaded from the manufacturer's website.

Component conditions

We sell items in several condition levels:

• -MFS- New original manufacturer sealed item
• -FS- New original manufacturer sealed item, potentially older production date, lower price
• -NEW- New item in opened original package or neutral package
• -RFUR- Refurbished item in opened original or neutral packaging, fully functional
• -USED- Used item in opened original or neutral packaging, fully functional

Warranty

Warranty period for all items sold by us is 12 months, if damage was not caused by improper handling or operation.

If a component supplied by us is faulty or defective, we will supply a replacement as quickly as possible. If this is not possible, non-functioning items can be returned to us for credit note. For the return, we require an exact description of the fault, a copy of the delivery note or invoice and the serial number.

You will receive a return note from us, which must be completed and enclosed with the package. The return shipment must be packed carefully and shock-proof. After receipt and inspection of the rejected item, the appropriate credit note will be issued.

Inventory and delivery quantities

Available components are highlighted in color and the current available quantity is displayed for each item.

Parts indicated with the green ‘Request’ button are normally available in our partner warehouse at short notice.

The displayed inventory data is regularly updated. In rare cases, there may be order overlaps beyond our control. If items are not available as ordered, you will be notified accordingly.

Larger quantities can be requested via the order form as well as by e-mail.

You can order from us directly via the webshop or by email. Telephone orders are possible in exceptional cases.

When ordering via the webshop, you will receive an automatic email confirming receipt of the order. If this email does not reach you, please send a message to mail@greinert-glatt.de.

The processed order will be confirmed as soon as possible by separate email. Order processing is usually done in the sequence of the order receipt. Order overlaps are possible.
Please also provide us with an email address for the correct receipt of invoice.

VAT ID Number

For deliveries within the EU, a valid VAT-ID number for cross border transactions is required.

We ship to the EU and worldwide from our warehouse in Ravensburg, Germany (Greinert & Glatt GmbH, Theodor-Krumm-Str. 10, 88213 Ravensburg). Direct collection on site in Ravensburg is also possible. Any returns must be sent exclusively to this address.

After dispatch orders placed Monday to Friday before 16:30 p.m. are shipped with one of our service providers and the shipment is confirmed by email. With the shipping notification, you will receive a copy of the delivery note and the tracking information.

We offer express shipping as well as shipping on customer account. Shipping by courier or taxi is also possible on request. Deliveries to a delivery address that differs from the billing address can also be offered. Please note that therefore valid VAT identification numbers for the billing and delivery recipients must be provided for EU triangular transactions.

Shipping costs

Shipping costs depend on the destination country, shipping method, weight and value of the goods. Shipping

• within Germany: The shipping costs are displayed when ordering via the shop (standard and express)
• to the EU: The shipping costs for standard deliveries are displayed in the shop. For express deliveries, the costs are calculated according to expenses and you will be informed by email.
• worldwide: The costs are calculated according to expenses and you will be informed by email.

For deliveries weighing >10 kg, the shipping costs are generally calculated at the optimal rate. You will be informed by email.

Greinert & Glatt GmbH is an innovative online retailer for automation components and spare parts. Since 2003, we have been supplying a steadily growing number of customers in Germany, Europe and worldwide quickly and reliably. Consistent customer focus, an innovative, dedicated team and our proprietary software modules are the pillars of our success.

The company is based in Engen/Hegau, Germany. Our company building with our warehouse is located in Ravensburg Erlen, Germany.

Further information can be found on our company website at www.greinert-glatt.de.